General Conditions of Sale

Welcome to Cilsglam ! By purchasing from our site, you agree to these Terms and Conditions of Sale. Please read them carefully before placing an order.

1. Company identity

Cilsglam
E-commerce site specializing in the sale of beauty products.
For any questions, please contact us at: info@cilsglam.com .

2. Products

Our products are described as accurately as possible. However, photos are provided for reference only and may differ slightly from the final product.

3. Price

  • Prices displayed are in euros (€) and include all taxes (TTC).
  • Delivery costs are indicated separately before confirming your order.
  • Cilsglam reserves the right to modify its prices at any time, but orders will be invoiced on the basis of the rates in effect at the time of their validation.

4. Order

To order:

  • Add the desired products to your cart.
  • Fill in your shipping and payment information.
  • Confirm your order after checking the details.

A confirmation email will be sent to you once your order has been validated.

5. Payment

We accept the following payment methods:

  • Bank card (Visa, MasterCard, etc.)
  • PayPal

Payments are secured with SSL encryption.

6. Delivery

7. Right of withdrawal

In accordance with the law, you have 14 days from receipt of your order to exercise your right of withdrawal. Products must be returned in their original condition, unused and in their intact packaging.

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

8. Returns Policy

For any return or refund request, please contact us at info@cilsglam.com . We will process your request as soon as possible.

9. Liability

Cilsglam cannot be held responsible for indirect damages resulting from the use of our site or our products. Our liability is limited to the amount of the order.

10. Intellectual property

All contents of the Cilsglam website (texts, images, logos, etc.) are protected by copyright. Any reproduction, partial or total, is prohibited without prior written permission.

11. Personal data

Your data is collected and processed in accordance with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy .

12. Disputes

In the event of a dispute, we invite you to contact us to find an amicable solution. Failing this, the competent courts will be those of the location of Cilsglam's head office.

13. Contact

For any questions or complaints, contact us at: info@cilsglam.com .

Thank you for your trust and have a good shopping experience on Cilsglam!